Usually answered within a couple of days
Most things are answered below. If yours is not, there is an address at the foot of this page — please say which iPhone and which version of iOS you are on, as it makes almost every problem quicker to find.
Amblet reads steps from Apple Health. Check Settings › Privacy & Security › Health › Amblet and make sure Steps is on. Health only counts steps taken while carrying the phone (or wearing a paired Apple Watch), and totals can take a few minutes to catch up.
Your island is kept in your own iCloud. Make sure you are signed into the same Apple Account and that iCloud Drive is on, then open the app and give it a moment on the opening screen — it looks for your farm before deciding you are new.
Tap restore purchase at the bottom of the subscription screen. This is the usual fix on a new phone or after a reinstall. Make sure you are signed into the Apple Account that bought the subscription.
Settings › Apple Account › Subscriptions, on any device signed into your account. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
Eggs are opened by shaking the phone — a proper shake, not a flick. The shell gives a little at a time, so keep going until it breaks.
Tap your mark, then the settings glyph, then delete everything. This removes your island from this phone and from iCloud, and releases your handle. It cannot be undone.
Bugs, ideas and complaints are all welcome — write to the address below.
vlado20077@gmail.com
One person reads these, so please bear with a day or two.